The Entrepreneurial Operating System® (EOS) integrates a holistic business model aimed to align and synchronize all the pieces of a business to produce the desired results. This process has caught the eye of many former, current and aspiring small business owners, including one entrepreneur who discovered EOS® through reading a best-selling novel. Former business owner, Margaret Dixon has read many books on the best practices to running a business, but nothing had enticed her more than the book, Traction: Get a Grip on Your Business by Gino Wickman.
“I literally had goosebumps,” Dixon said, describing her reaction to reading the book. The lifelong entrepreneur grew up in a family business and over the years has started a few companies of her own. Over the course of five years, Dixon transformed her latest company from a start-up with just a handful of employees to an established business with 500 employees and $35 million in revenue.
After selling that business in 2007, she became a facilitator for CEO Advisory Group. It was then that she picked up the book that would change her life and her career path forever.
“I remember the sleepless nights and the pain of a lot of that,” Dixon said, looking back on her days as a business owner. “And so when I read the book I was like, oh my gosh I wish I would have had this.”
Dixon trained to become a Certified EOS Implementer to teach the EOS Process to company leaders striving to increase their business’ success. Part of the EOS Process requires company leaders to express their company frustrations and concerns. She was surprised when she found herself listening to the same concerns over and over again with each client.
“So, completely different organizations, different teams, different types of businesses, but they all experienced the same five frustrations,” Dixon explained.
According to Traction, these five frustrations are:
To overcome these hurdles, Dixon said it’s important to step back and focus on the basics. The EOS Model outlines six key components that must be managed and strengthened to be a great business.
When Vision, People and Data are strong, business leaders can focus on creating an open and honest work atmosphere. This new, transparent work environment will lead to the next three key components: Issues, Process and Traction.
EOS Implementers like Dixon are vital for strengthening these last three components. Dixon brings the management teams together and makes a list of all of the company issues that are hindering business growth.
“Sometimes that means calling out the elephant in the room,” Dixon said. “That’s my job and it’s usually when we have some of the biggest breakthroughs.”
Once the list is made, Dixon will walk through each issue and tackle them individually. This brings forward real company problems and actual solutions for them.
“The model, process and tools work with any organization that wants to grow and become healthier and get people aligned around the vision,” Dixon said.
EOS has been around for nearly 20 years, and now operates more than 3,500 companies and has completed almost 20,000 sessions. Dixon said it doesn’t matter what type of business – family, non-profit, start-up, established or even government agency – EOS will work in any organization where you have people who are trying to do something more effectively.
The EOS Model is an important element in our process, The Five Pillars of Business FreedomSM. The businesses in which we invest implement EOS with a certified implementer, like Dixon, who best fits their culture and business. Margaret most recently began working with the leadership team of one of our existing partner companies, Knowledge Center. Encouraging all companies with whom we speak with to implement an operating process, like EOS, we truly believe it is a game changer in creating a culture of transparency and accountability. It will give your company the best chance to grow in revenue, profit and overall team health.
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